Required skills

highly developed communication skills to

determine and analyse organisational human resource and administrative needs using questioning and active listening as required

liaise with peers staff and external service providers share information listen and understand

use language and concepts appropriate to cultural differences

highlydeveloped research skills for

accessing and managing complex information from a wide variety of sources

interpreting complex data

coordinating multiple tasks across an organisation

highlydeveloped literacy skills to read and interpret documentation from a variety of sources and produce high quality reports and organisational guidelines

IT skills for accessing and using appropriate software such as word processors spreadsheets and databases using internet information and analysing organisational hardware and software requirements

management skills for working effectively in a constantly changing environment

interpersonal skills to establish rapport with peers staff and clients

highly developed judgement skills for forming recommendations in senior organisational situations

organisational and time management skills to sequence tasks meet timelines and arrange meetings

welldeveloped problem solving skills to identify human resource needs and administrative systems that have the potential to impact on the practice and to develop options to resolve any issues if they arise

selfmanagement skills for complying with ethical legal and procedural requirements

learning skills to maintain knowledge of changes to compliance legislation and best practice management techniques

teamwork skills

high level project management skills

Required knowledge

best practice human resources procedures

costbenefit analyses techniques for systems and procedures

documentation systems including registry and library processes

financial products their characteristics and risk profile

financial practice administrative processes and systems

financial practice professional services

office IT systems and software

training and assessment techniques and available services

relevant acts regulations and codes of practice impacting on the financial services industry

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

determine skill requirements and strategies to attain them including developing implementing and reviewing training

test and assess the integrity and relevance of information from a wide range of available information sources and develop strategies to attain information not readily available within a practice

evaluate systems against practice requirements and form recommendations

apply costbenefit analyses to systems and procedures

Context of and specific resources for assessment

Assessment must ensure

competency is demonstrated in the context of the financial services work environment and conditions specified in the range statement either in a relevant workplace or a closely simulated work environment

access to and the use of a range of common office equipment technology software and consumables

access to relevant legislation regulations and codes of practice

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples in combination are appropriate for this unit

evaluating an integrated activity which combines the elements of competency for the unit or a cluster of related units of competency

verbal or written questioning on underpinning knowledge and skills

setting and reviewing workplace projects and business simulationsscenarios

evaluating samples of work

accessing and validating third party reports

Guidance information for assessment

Personnel may include:

Specialist consultants may include:

Training programs may include:

Information support can include:

Administrative and ancillary services may include:

Service standards may include: